Terms and Conditions of using https://fiberglasspoolfactory.com
The Customer, by executing via payment is consenting to the terms of the sale as stated. All Sales are final due to this limited availability promotion.
You are purchasing products from our company. We do not warranty products nor supply installation of products. In the unlikely event that you have a problem with your purchased product, you must contact the manufacturer of the product to obtain help with fixing your product or obtaining a replacement. Your only remedy is to deal directly with the manufacturer unless the product was delivered damaged due to a shipping problem. Our company will not be held liable for any fees associated with installation, repair, service, etc. for any item. Please refer to the manufacturer on your remedy for the product that you purchased with a manufacturer defect. Please Call 888 89 POOLS and make us aware of any warranty issues so we may help resolve the problem. All products are warranted by the Manufacturer, but we strive for 100% customer satisfaction and will make our best efforts to help resolve issues if possible.
Estimates are approximate, additional and not part of this invoice t; Customer can use any installation company they choose, Installation estimate based on Average Nationwide pricing models throughout the industry Pricing Guide for Standard Installation with grading for this particular pool, additional install charges may apply, extra travel time, grading, armor shield etc. and or other options purchased by customer may incur additional charges. Warrantability of product and Installation are sole responsibility of the Manufacturers and Installation Companies.
All product remains property of the seller until paid in full. Any credit card Charge-back or uncollected check will constitute nonpayment and prosecuted to the full extent of the law.
The Customer by executing via payment is consenting to the terms of the sale as stated. All Sales are Final due to this limited availability promotion. I agree that we will pay our credit card, google transactions, PayPal, Square etc. according to our card holder agreement. I further agree and understand that I may not file a chargeback for any reason except a case of a fraudulent transaction that I did not make. Agreeing to purchase goods from Pool Store and More / IMG Distributors Inc. will waive my rights to a chargeback against Pool Store IMG Distributors. Any fees associated with collecting unpaid funds, goods, fees, or services will be charged to the customer at the fullest extent available under law. If the account falls into collections, the standard collection fee is 30% of the total invoice plus any other applicable fees.
Customer agrees to hold seller it's Principles and Employees harmless in all instances.
Social Media/Advertising & BBB
We use Social media (Facebook) to advertise and advertising costs money. We understand that shipments are delayed, or wrong from time to time and acknowledge that response times are not always as fast as you would like...we try our best! If, however you choose to go off on a rant via any social media outlet/platform including the BBB we will cancel your order and refund your credit card less the cost of our paid advertisement/posts plus we will take legal action if necessary in order to recover any loss of business and Damages due to your comments if found to be against our Terms and Conditions of use.
Pools and More/IMG Distributers will strive to get your pool shipped to you as fast as possible, but we are not the factory nor the shipping company and cannot provide daily updates about your orders.
How to properly receive your goods:
Please read the below information as you need to understand your rights as a consumer and what you need to do at delivery. READ THE PAPERS YOU ARE SIGNING. It clearly states your rights and what you are signing. Be sure to note ANY exceptions on the BILL OF LADING prior to signing. If you receive missing or damaged merchandise, you need to notify the carrier upon receiving the order. Note on the freight bill the problem you encountered. You will need to contact us right away at 919 621 7471 so we can get your missing or damaged parts shipped to you immediately. Damaged items need to be sent back and refused in order to get proper replacement for no charge.
FAILURE TO CHECK YOUR PRODUCTS FOR DAMAGE AT DELIVERY WILL RESULT IN YOUR PAYING FOR MISSING OR
DAMAGED ITEMS. YOU MUST CHECK THE GOODS COMPLETELY BEFORE SIGNING ANY PAPERWORK. READ THE
PAPERWORK YOU ARE SIGNING FROM THE DRIVER. IT CLEARLY STATES YOU ARE SIGNING THAT THE GOODS ARE
IN PERFECT CONDITION UNLESS OTHERWISE NOTED. CLEARLY INDICATE WHAT IS WRONG WITH THE GOODS ON
THE BILL OF LADING.
If you didn't sign your Bill of Lading as damaged, we will have no resource except to file a claim and see if the freight line will pay for it. If they pay the claim, we can send you the parts. If not, you will have to pay for the parts, or try to get your own claim filed. We are only responsible for goods if we have a signed copy of the BOL from you indicating the goods are damaged, with a detailed description of the problem. You have 48 hours to check the goods and file your own concealed damage claim. Companies do not always pay on concealed damage so you should fully check the entire order upon delivery.
Delivery is curbside only. You will need to arrange to bring the products into your home or yard. The freight line on large orders is only allowed to deliver to your curb. You will need to inspect all goods prior to signing for the merchandise to assure there is no damaged or missing parts. Lift-gate service is not provided. In the event of freight damage, replacement parts can be sent out to solve most issues with your items. We would need to ensure the freight bill was signed as damaged and would require you to send pictures of the damaged items to us in email or regular mail. Upon receiving pictures, we can start the process to solve your issues. Parts can only be sent out if you signed as damaged, or we have a paid freight claim from the carrier. We strive to have 100% customer satisfaction and realize that problems can occur with merchandise during shipping. Please advise the driver of any problems before you sign and get all problems in writing signed by you and the driver. With proper documentation, we can all get what we want in the end; A happy homeowner with a pool, and summers full of fun and enjoyment.
Payments received by credit card, check or cash constitutes an agreement to the terms and conditions above.
ALL SALES ARE FINAL
NOTICE: The Texas weather emergency in February and the Covid 19 has caused nationwide stock-outs on many products. Items to be purchased by customers will ship when product arrives or is finished being manufactured, back-orders are industry wide. There are long shipping delays on certain products. Please contact us to ask about availability. Please keep trying to call us our phones are crazy and sometimes we can't answer them as fast as they come in but we are here, so please keep trying!
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